brv99's Privacy Policy
Find a complete description of how your personal information is collected, used, and kept secure.
1. Introduction & Scope
brv99 (referred to below as "we", "us", or "the platform") operates a mobile betting and online casino service for users in Bangladesh. This Privacy Policy ("Policy") sets out what information we collect about you when you use our website, application, and related services (collectively, "the Service"), how that information is used, and what your rights are.
By using the Service or registering an account, you are agreeing to the terms of this Policy. This Policy should be read together with our Terms & Conditions and Responsible Gaming policy.
This Policy applies only to individuals aged 21 or above. We do not knowingly collect any information from minors.
2. What Information We Collect
Personally Identifiable Information
During account creation and the KYC verification process, we may collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID (NID) or passport copy
- Residential address
- Payment account details (bKash, Nagad, Rocket numbers)
Transaction & Usage Information
The following information is generated automatically when you use our Service:
- Deposit and withdrawal history
- Betting and gaming activity logs
- Bonus and promotion usage details
- Login and logout times
- Session duration and frequency
Technical & Device Information
To ensure the security and quality of our Service, we automatically collect:
- IP address
- Browser type and version
- Device type and operating system
- Cookies and session tokens
- Referrer URL
Communication Information
Information stored when you contact us:
- Live chat conversation transcripts
- Email correspondence
- Details of complaints and requests
- Support ticket information
3. Purpose of Using Your Information
We use your information for various legitimate purposes. Each purpose has a specific legal basis:
3.1 Performance of Contract
We need your personal information to create and manage your account, process transactions (deposits and withdrawals), and ensure the security of your brv99 account. This is the direct performance of the contract between us.
3.2 Legal Obligations
We have legal obligations to carry out identity verification (KYC), comply with anti-money laundering (AML) regulations, verify age (21+), and provide required information to government authorities.
3.3 Legitimate Interests
- Preventing fraud and dishonest activity
- Maintaining the security and stability of the platform
- Improving the quality of our Service and user experience
- Operating responsible gaming programs
- Identifying and resolving technical issues
3.4 Consent-Based
Based on your explicit consent, we may notify you about relevant promotions, bonus offers, and service updates. You may withdraw this consent at any time.
Important: We never sell or rent your personal information to third parties.
4. Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small data files that your browser stores on your device.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They must remain active to maintain login sessions, store security tokens, and keep the platform working properly. Disabling these cookies will prevent you from using the Service.
4.2 Analytical Cookies
These cookies help us understand how users are using our Service — which pages are visited most, where issues occur, and so on. This information is completely anonymous and is used to improve service quality.
4.3 Cookie Controls
You can control or delete cookies by changing your browser settings. Please note that disabling all cookies may cause some parts of our Service to not function properly.
5. Data Sharing & Third Parties
We keep your personal information as private as possible. Information may be shared only in the limited circumstances described below:
5.1 Payment Processors
To complete transactions, we share necessary information with bKash, Nagad, and Rocket. Each of these services is governed by its own privacy policy.
5.2 Technology Service Providers
To operate the platform, we use certain trusted technology partners (such as server hosting and cybersecurity providers). They process information only in accordance with our instructions, and we have strict data processing agreements in place with them.
5.3 Legal Obligations
Information may be provided to relevant authorities as part of a court order, government directive, or legal process. In such cases, we always comply with applicable law and make every effort to notify you in advance where possible.
5.4 Business Transfers
In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, the new controller will be required to maintain protections equivalent to those in this Policy.
We never sell, share, or provide your information to third-party advertisers for marketing purposes.
6. Data Security Measures
SSL Encryption
Our website and app use SSL/TLS encryption. All data exchanged between your browser and our servers is transmitted in a fully encrypted state.
Two-Factor Authentication
To keep your account secure, we offer Two-Factor Authentication, which prevents unauthorized access.
Data Encryption
Sensitive information (such as ID copies and payment details) is stored in our database using AES-256 encryption.
We also conduct regular security audits, provide staff with data protection training, and use advanced technology to automatically detect suspicious activity.
However, transmitting information over the internet is not entirely risk-free. We make every effort to ensure the highest level of security, but we cannot guarantee that any system is 100% secure. Keeping your password confidential and reporting any suspicious activity to us immediately is your responsibility.
7. Data Retention Period
We retain your information for as long as necessary or as required by law:
- Active account data: All necessary information is retained for as long as your account remains active.
- After account closure: Even after an account is closed or deactivated, certain information may be retained for a specified period in accordance with applicable law.
- Transaction records: Financial transaction information is retained for the period required under anti-money laundering regulations.
- Marketing data: If you withdraw consent, information used for marketing purposes is deleted without delay.
- Technical logs: IP logs and session data are generally retained for a limited period.
Once the specified retention period has passed, we securely delete or anonymize your information so that you can no longer be identified.
8. Your Rights
Right to Access
You may request to know what information we hold about you. We will provide a copy within 30 days.
Right to Rectification
If any of your information is incorrect, you may request a correction. We will make the necessary changes as quickly as possible.
Right to Erasure
In certain circumstances you may request that your information be deleted, although this may be limited where legal obligations apply.
Right to Restrict Processing
In specific circumstances you may request that the processing of your information be restricted.
Right to Data Portability
You may request your information in a structured, machine-readable format.
Right to Object
You may object to your information being used for specific purposes, particularly regarding marketing communications.
To exercise any of the above rights, please contact us. Our support team is available 24/7 via live chat and email. Email: [email protected]
10. Changes to This Policy
brv99 provides its service exclusively to individuals aged 21 or above. We do not knowingly collect personal information from any minor.
During registration, we collect the information needed to verify age. If someone creates an account using a false age and this is later confirmed, that account will be closed immediately and the associated information will be deleted.
If you believe a minor is using our Service, please notify us immediately at [email protected].
10. Changes to This Policy
We may update this Privacy Policy from time to time. For any significant changes, we will notify you in the following ways:
- By publishing a notice on the website
- By sending a message to your registered email
- By showing a notification at login
If you continue to use the Service after a change, you will be considered to have agreed to the updated Policy. The "Last updated" date at the top of this page indicates the date of the most recent change.
We recommend that you review this Policy regularly so that you are always up to date on how your information is protected.
11. Contact & Complaints
If you have any questions, comments, or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your information, please contact us through any of the following:
- Email: [email protected]
- Live Chat: Available 24/7 through the website
- Language: Support is provided in Bengali and English
We try to respond to all your requests as quickly as possible. After receiving your complaint or request, our team will contact you and take the necessary steps.
Our dedicated support team is at your service 24 hours a day, 7 days a week. Feel free to contact us about any privacy-related matters.
Play safe, enjoy with confidence
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